* Runcorn (3 days per week in the office)
* £25,000 to £30,000 per year (+ Overtime + On Call)
* Plus an excellent company benefits package
The Opportunity:
ISR are recruiting for two Service Desk Engineers (one fluent in French, the other in Spanish) to support our client’s UK and EU based IT systems. Aside from being Bi-lingual, you will have some basic knowledge or interest in IT and be looking to work in front-line role you will offer a first-class customer experience. You will undertake 3 months of training on company systems and support duties, before joining the company on call rota (1 week in 4).
Skills and Experience:
* Bi-lingual with professional proficiency in English and either French or Spanish.
* Proven experience working in a technical support or service desk role.
* Excellent customer service skills and the ability to provide accurate and clear responses.
* Excellent prioritisation skills and the ability to work methodically.
* Any IT based certifications would be highly beneficial (MCSA, CompTIA, CCNA, ITIL, etc.).
Role and Responsibilities:
* Provide 1st Line technical services across systems in the UK, as well as supporting employees in either France or Spain.
* Diagnose and troubleshoot issues across multiple technologies.
* Escalate complex issues appropriately to senior members of the team or specialist support functions.
* Deliver a high standard of customer service and communicate clearly and professionally with colleagues at all levels.
* Work to agreed SLAs and KPIs.
Applications:
Please contact James here at ISR to understand more about how our client are growing their teams across a number of key areas and how you can become a part of their expanding business as they look to develop their capabilities further in the Transport Technology sector
Salary description
£25000.00 - £30000.00 per year