Our client is seeking a proactive and highly organised Internal Sales Administrator to join their team in Braintree. This role is essential to ensuring customers receive accurate quotations, clear communication, and seamless project handling from initial enquiry through to confirmed orders.
The successful candidate will act as the central point of coordination between customers, the estimating team, and senior leadership, helping to drive sales effectiveness and maintain accurate reporting.
Roles & Responsibilities:
Project & Customer Management:
* Manage customer projects from initial quotation through to sale, ensuring timely communication and follow‑up at every stage.
* Serve as a key point of contact for customers regarding updates, queries, and progressing their enquiries.
* Build and maintain strong customer relationships to support repeat business and high service standards.
Internal Coordination:
* Liaise closely with the estimating team to understand priorities, project timelines, and workload distribution.
* Ensure customer requirements and project details are clearly communicated across internal teams.
CRM & Administration:
* Maintain the CRM system accurately and consistently, ensuring all customer interactions, project updates, and documents are fully up to date.
* Monitor the status of active quotations and follow‑up actions to ensure effective pipeline management.
Reporting:
* Compile regular sales and project performance reports for the Senior Leadership Team, providing clear insights on pipeline progress, conversion rates, customer activity, and other key metrics.
Experience, education & qualifications:
* Experience in an internal sales, customer service, or sales support role preferred (ideally within construction, manufacturing, or a technical product environment).
* Strong organisational skills with the ability to manage multiple projects simultaneously.
* Excellent communication skills, both written and verbal.
* Confident using CRM systems and Microsoft Office tools (Excel, Outlook, etc.).
* Ability to work effectively with cross‑functional teams.
* Proactive, detail‑driven, and committed to delivering high standards of customer service.
* Can - do attitude
Hours: Mon-Fri 8:30am-4:30pm. Office based.
Salary: Competitive (DOE)
Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance & ITAD. This vacancy is being advertised by Market 36 Recruitmen
Salary description
£30000.00 - £30000.00 per year