Product Experience Specialist

Scania GB 

Product Experience Specialist   

South East Region:  Working across our branches in Purfleet, Gatwick, Maidstone, Stansted and South Mimms with regular deliveries to our regions customers premises. 

Working Hours:  40 hours per week, typically Monday to Friday

From £36,000 + car and an excellent benefits package, including:

•    Enhanced family and parental policies
•    25 days annual leave plus bank holidays 
•    Competitive pension scheme
•    4 x basic salary life assurance 
•    Retail savings and corporate discounts

For this role, you must have a class 1 (CPC) drivers licence. You will be supporting our Sales Team, and will have prime responsibility for providing a premium vehicle handover and demonstration experience for our customers.

In this role you will: 

In collaboration with the Sales and service teams, ensure all new vehicles are fully prepared and ready for the customer hand over.
Deliver a premium handover experience for both new & used trucks to customers at branch and on some occasions at customers’ site.
Share product knowledge with our Sales & services teams and customers improving the understanding of alternative fuels, electrification products and the drive to sustainability.
Utilising telematics data, regularly review and present to our customers their vehicle fleet performance alongside our Account managers
Manage the region’s demonstrator vehicles, gathering customer feedback, insights and analysing performance data.
Collaborate with other PES teams across the UK ensuring a consistent approach to Operational Excellence.
Support across the Order to Delivery (O2D) process, reducing the time taken from customer order to handover  

You are: 
•    Customer focussed – passionate about delivering a premium service to every customer, deliberately caring about the small detail. 
•    Keen to learn – as a business we love investing in our people. We will support you to build your product and business knowledge.
•    Highly organised - with great attention to detail, initiative, and self-motivation.
•    A confident communicator - engaging with customers and colleagues in person, in writing, and over the telephone.
•    IT proficient - experienced in the use of IT systems, including the standard MS Office suite.
•    A team player – integral to a small, dedicated team, able to prioritise, change pace and play your part in future sales for the region.

Closing Date: 02/05/2026

Please note, the closing date for this role is subject to change pending volume of applications.

Next steps:

If you like the sound of this position, please apply today.
Your application will be reviewed by the hiring manager or a member of the Scania Recruitment Team.
If you are successful at this stage, you will be invited to have a conversation and discuss the role further.  

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team at (url removed), we’ll be happy to discuss these with you