Bristol - Hybrid
£40,000 - £50,000 + Bonus + Pension + Private Healthcare + 28 days Holiday + Hybrid Working
Are you looking to join a company that can propel your career forward, and also provide you with a brilliant package so you enjoy your life inside and outside of work? Are you looking to play a key part in an exciting team in a highly reputable business?
You will be joining a team that manages complex service, maintenance, and repair operations. Working closely with manufactures, dealers, and internal teams, you will resolve complaints, and escalations providing solutions to customers and clients.
In this role you will work with a small team of operations specialists to manage vehicle service, repair & maintenance cases, liaise with manufacturers and dealers, and ensure cases are resolved efficiently. You will be responsible for tracking and reporting cases, influencing outcomes, and driving continuous improvement.
The ideal candidate will come from a customer service automation background and be confident under pressure, proactive in resolving complex issues, and skilled in negotiation and relationship management. You will have experience in vehicle service, complaint handling, and case management. Strong analytical skills and attention to detail are essential to identify root causes and implement improvements.
This is a fantastic opportunity for a Vehicle Engagement Specialist to join a rewarding and supportive team and continue your career growth while delivering exceptional service outcomes.
The Role:
Manage complex vehicle complaints, escalations, and cases.
Act as the key liaison for manufacturers, dealers, and internal teams.
Track, coordinate, and report on cases while identifying trends and opportunities for process improvement.
The Person:
Confident, proactive problem-solver who remains calm under pressure.
Excellent communicator with strong negotiation and stakeholder management skills.
Analytical mindset with attention to detail to identify trends and implement improvements.
Proven experience in service, maintenance, and repair operations or a related automotive environment.
Skilled in complaint handling, case management, and issue resolution.
Able to manage multiple complex cases with sound judgment and integrity.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.
We are an equal opportunities company and welcome applications from all suitable candidates
Salary description
£40000.00 - £50000.00 per year