A fantastic opportunity to be a Client Accountant Team Leader for a worldwide property business located in Birmingham City Centre who great flexibility with their hours, while working hybrid with only 2 days in the office a week. In this role you will become the ‘face of accounts’ and drive professional development in your team.
Main Duties:
Clients & Service Delivery
* Deliver accurate, high-quality accounting services within agreed deadlines, KPIs, and SLAs, including service charge year-end processes.
* Produce and present insightful financial reports for clients, property managers, and stakeholders, managing expectations and supporting decision-making.
* Act as the primary accounting contact for clients and Property Managers, handling complex queries, financial analysis, and escalation issues.
* Support Property Accountants as a technical escalation point, ensuring continuity and consistency of service delivery.
* Use data insights to reduce queries, improve automation, and enhance overall client experience.
* Monitor and validate outputs from offshore teams and internal accountants to maintain quality standards.
* Lead onboarding, offboarding, and mobilisation/demobilisation activities for client portfolios, ensuring effective knowledge transfer.
* Identify process issues, conduct root cause analysis, and implement improvements to prevent recurrence and drive performance.
* Manage urgent priorities while proactively reducing reliance on same-day requests.
People & Stakeholder Management
* Build and maintain strong relationships with internal stakeholders, including Property and Facilities Managers.
* Act as a key contact for business unit leads within Surveying Asset Services where required.
* Deliver structured training and ongoing support to Property Accountants in line with agreed development plans.
* Participate in client meetings, contributing to value-added services and continuous improvement initiatives.
Systems & Compliance
* Maintain strong working knowledge of Yardi and ensure full compliance with accounting standards, RICS regulations, and internal procedures.
Location / Office / Culture
The role is hybrid, based in Birmingham City Centre. The company operate from a contemporary office, where you will be spending time with your supportive team and managers 2 days a week. The business is very flexible in its working hours, supporting your personal work-life balance.
What We Are Looking For
The ideal candidate will have:
* Minimum of 3 years in Property Client Accounting role
* Client-facing experience
* Outgoing, confident personality with commercial mindset
* Team management is a benefit & desire to lead a team
* ACCA/ACA/CIMA qualified or qualified by experience are considered
Why Join the business
* Join a global business with great progression opportunity
* Hybrid working with 2 days in the office a week
* Flexible hours
* Supportive team and managers
* Private health care
About Us
We are a local accountancy recruitment specialist. We appreciate that roles are often online for a long period of time. If you want to check if this role is still live or just want more details before applying, call us directly.
Ref: VL67869
Salary description
£50000.00 - £60000.00 per year