Customer Service Administrator

Customer Service Administrator – Stourton, Leeds – Office Based
Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services.
We have an exciting opportunity for a Customer Service Administrator to join our busy Customer Services team at our Head Office in Stourton, Leeds.
This role is ideal for someone who thrives in a fast-paced, high volume manufacturing environment where priorities can shift quickly, and no two days are the same. You will play a key part in supporting the smooth flow of orders from placement through to delivery, ensuring customers receive an efficient, responsive and professional service at all times.
Working closely with Manufacturing, Procurement and internal departments, you will help manage changing demands, production constraints, and tight deadlines while maintaining high levels of accuracy and customer satisfaction
The Role:
Key Responsibilities
Process customer orders accurately and in line with company procedures
Manage multiple workflows simultaneously, ensuring deadlines are met within daily operational schedules
Respond to customer enquiries via telephone and email in a professional, timely and solution-focused manner
Monitor end-to-end order progress in a fast-moving manufacturing environment
Proactively communicate any changes, delays or issues to customers
Run stock allocations throughout the day to maximise product availability
Liaise closely with Procurement and Manufacturing teams to obtain and update backorder and delivery information
Process customer returns, credits, loan and trial orders in line with company policy
Maintain accurate records within internal systems
Support continuous improvement within the department
Undertake additional duties as required
What We’re Looking For
Excellent verbal and written communication skills
Proven ability to work effectively in a fast-paced environment
Strong multitasking and organisational skills
High level of attention to detail
Excellent time management and prioritisation abilities
Resilient, adaptable and solutions-focused approach
Positive, “can-do” attitude with a willingness to learn
Education, Training & Experience
Previous experience in a customer-facing role within a manufacturing environment
Competent in Microsoft Office packages
GCSE English Language (Grade A–C or 4+)
Experience using ERP systems (desirable)
Experience in Export shipping procedures (desirable)
What We Offer
* Competitive salary
* Incremental holiday allowance (rising with service)
* Free on-site parking
* On-site canteen
* Employee discount platform
* Employee Assistance Programme
* Qualification support
* Flexible working options
* Refer-a-friend incentive
* Cycle to Work scheme
* Subscription and registration fees paid (e.g. HCPC)
* Continuous professional development with internal and external training opportunities