If you have a strong background in PFI contract management and are passionate about driving operational excellence, this role offers long‑term career stability, development, and the opportunity to make a meaningful impact.
About the Role
As Operations Manager, you will oversee all operational, financial, and compliance activity across three court sites, leading a team of up to 20 people. You'll ensure the contract delivers against KPIs, maintains statutory and technical compliance, and continues to achieve high client satisfaction.
Your responsibilities will include:
Leading the delivery of a multi-site PFI contract and ensuring full contractual compliance
Managing budgets, performance, and service delivery with a focus on sustainability and long-term value
Supporting and developing Site Managers and operational teams
Managing supplier relationships and ensuring KPIs/SLA obligations are met
Overseeing health & safety across all sites
Leading lifecycle planning and annual work scheduling
Running monthly performance meetings with the client
Driving continuous improvement, governance, and customer excellence
Conducting staff performance reviews and supporting wellbeing initiatives
What You Will Bring
2-3 years of PFI contract management experience - essential
Strong leadership experience within multi-site operational environments
Proven ability to manage budgets and deliver consistent results
Technical or FM qualification (IWFM or NEBOSH preferred)
Excellent stakeholder management and customer relationship skills
A resilient, confident decision-maker with a people‑focused approach
Package & Benefits
At least 24 days' holiday plus bank holidays, with the option to buy more
Pension scheme with minimum 5% employee contribution, matched up to 6%
Flexible benefits package
Retail, leisure, and wellbeing discounts
Two annual social impact/volunteering days
Family-friendly policies
Career development and funded leadership training
Long-term, stable contract environment with strong progression pathways
Working Pattern
Based across three sites, with travel required between locations
On site five days per week (occasional home working where appropriate)
Full-time, 39 hours per week
Contract Scale
Direct responsibility for activity across contracts worth up to £10 million
Part of a long-term contract valued at £130 million over 25 yearsIf you are open to opportunities, or want to have a confidential conversation regarding what is available and what the market looks like, please apply today.
RG Setsquare is acting as an Employment Agency in relation to this vacancy
Salary description
£55000.00 - £60000.00 per year