* You will be working as part of the Service Technical department providing technical advice to external Engineers
* You will use your skills to interpret and explain technical information and instructions.
* You will understand customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.
* You will be confident giving technical advice and will give our customer world class customer service.
* You will be target driven and your performance will be measured on achieving KPIs.
Requirements
* GCSE Grade 4 or above or an equivalent qualification in English is essential for all applicants.
* You have a passion for customer service and pride yourself on exceeding the expectations of our customers.
* You have a good problem-solving aptitude which enables you to diagnose possible faults with accuracy.
* You are computer literate having previous experience using all Microsoft applications and you have a good understanding of Salesforce.
* You have excellent communication skills and will enjoy working as part of a team.
* We would love you to have an existing knowledge of our products; however, we do provide full product training to all members of our team
Salary description
£28500.00 - £28500.00 per year