Location: Crowborough
Salary: up to £35,000pa
Job Type: Full-time, Permanent (48 hours per week - Days & Nights)
About the Role
We are currently recruiting for Welfare Officers to join our client at their Crowborough site. This is an excellent opportunity to join an independent organisation that delivers accommodation services across the UK, supporting both central and local government, as well as the charitable sector.
As a Welfare Officer, you will play a key role in providing direct advice, support, and safeguarding to Service Users (SUs) residing in temporary accommodation. You will manage an assigned caseload, ensuring welfare standards are maintained while working in line with company procedures.
This role operates on a 48-hour week, consisting of 12-hour shifts:
Day shifts: 07:00 - 19:00
Night shifts: 19:00 - 07:00Key Responsibilities
Provide guidance and signposting to external services such as healthcare providers, shops, and support agencies
Conduct regular welfare checks and site visits, reporting incidents, issues, and absconders
Ensure Service Users are moved on within required timeframes
Arrange transport and relocation of Service Users where required
Maintain accurate records and ensure systems are up to date
Manage a portfolio of accommodation properties and hotel placements
Carry out monthly inspections and report maintenance issues
Ensure properties meet health and safety standards at all times
Coordinate and carry out minor repairs where necessary
Manage property inventory and ensure items are repaired or replaced as needed
Support effective void and property management through recommendations to managementBenefits
33 days annual leave (including bank holidays)
Life cover (2x basic salary)
Westfield Health membership (cashback on healthcare, retail and gym discounts)
Employer pension contribution (4% employer / 4% employee)
Mileage expenses (claimable from home)
Company equipment provided (laptop/mobile, where required)
Referral schemeAdditional Information
Successful applicants will be subject to DBS and CTC clearance
Unfortunately, this role does not offer sponsorship under the points-based systemAbout You
We are looking for candidates who are:
Compassionate and proactive, with a strong focus on safeguarding and welfare
Highly organised, with the ability to manage multiple responsibilities
Confident in working independently and as part of a team
Experienced in housing, support work, or a similar environment (desirable)Apply Now
The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service and a CTC.
This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.
If you're interested in this opportunity, please apply with your up-to-date CV (preferably in Word format) along with a cover letter outlining your suitability for the role or email Lucy at for further information.
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format.
If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and (email address removed)
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles
Salary description
£28000.00 - £35000.00 per year