Department: Workshop
Location: Northampton
Reports To: Workshop Manager
Start Date: Immediate Start Available
Role Purpose
To repair and service dental handpieces to a high standard while delivering excellent customer service throughout the repair process. The role requires effective workload management, communication with customers, and collaboration with internal teams to support a 24-hour repair turnaround commitment.
Key Responsibilities
Technical
Assess, repair, and provide quotations for dental handpieces.
Ensure all repairs meet required quality standards.
Maintain accurate job sheets and documentation.
Develop a thorough working knowledge of dental handpieces and their uses.
Monitor and follow up on outstanding work.Customer Service
Communicate with customers regarding repair progress, costs, and queries.
Liaise with internal and external stakeholders including logistics, sales, OEMs, and key accounts.
Support occasional sales activities (training provided).Operational
Manage daily workload efficiently to meet the 24-hour turnaround requirement.
Assist with booking in jobs and managing workflow.
Be available for OEM training in the UK or internationally.
Participate in exhibitions, events, and company projects as required.
Perform additional duties to support wider business needs.
Person Specification
Essential Experience & Skills
Mechanical background or strong mechanical aptitude.
Basic IT literacy, particularly with Windows systems.
High attention to detail and focus on quality.
Strong communication and customer service skills.
Commercial awareness.Education
GCSEs in English and Maths (or equivalent).Other Requirements
Full, valid driving licence.
Willingness to undertake internal and external training.
Ability to work effectively under time pressure.Does this sound like the role for you? Please apply today with an up-to-date CV
Salary description
£24500.00 - £27500.00 per year