Our client is a well-established communications and IT organisation based in Wigan; due to continued growth and expansion they are looking for an experienced Telecoms Provisioning Agent to join their team.
The successful candidate will be ensuring that Porting, Provisioning & Maintenance requests are processed in line with company procedures and standards. You will also be a member of the Service team dealing with incoming customer queries and small customer quotes.
Key Responsibilities:
* Submit and process porting orders (Worldwide) with correct documentation.
* Work with carriers and project managers to complete port orders.
* Set up Maintenance Contracts on Sales Force.
* Receive and log customer support requests in real time via phone/email.
* Ensure documentation for all orders and support requests is complete and accurate.
All applicants should possess the following skills / experience:
* Previous experience in porting or provisioning within IT or Telecoms is preferred but not essential
* Strong IT skills (Excel, Microsoft Office, CRM systems)
* Ability to work in a fast-paced environment and meet deadlines
* Excellent communication and interpersonal skills
* Highly organised with strong attention to detail
Benefits: Up to 25 days Holiday with length of service, Pension Scheme, Company Contractual Sick Pay Scheme. Private Medical, Cycle to Work Scheme.
Keywords – telecoms, telecoms provisioning agent, porting & provisioning engineer, support, porting, provisioning, maintenance, IT, Telecoms, Telecoms Support, IT Support, Coordinator, Support Coordinator, porting coordinator, provisioning coordinator, Telecoms Coordinator, Wigan, Lancashire, Greater Manchester
Salary description
£28000.00 - £28000.00 per year