Key responsibilities
Concierge service – Meet and greet, one stop shop, liaising with IT
Dealing with customers, understanding their queries, resolving sometimes challenging issues
Facilities Management - building maintenance, Audio Visual (AV) and first line workstation support
Post room services – scanning and distributing incoming post electronically
Supporting a dispersed workforce – issuing PPE, DSE equipment, Banking
Customer service – providing excellent customer service to both internal and external customers including our commercial tenants
Administrative duties to support the Business Services Managers (BSM) and to provide services to the wider businesses such as the Governance team and Learning and Development (L&D) training team
Budget Management – assisting BSM to monitor budgets, raising purchase orders and reconciling invoices; as instructed, reviewing contract costs/charges against the market to obtain VFM.
Supporting conference facilities – liaising with host and delegates, dealing with room set up, supporting AV and catering requirements
Pool car administration - processing invoices, fines, and congestion charges, updating Motor Insurance Database (MID); servicing along with procuring and returning leased vehicles
Contractor & supplier Liaison – proactively liaising with contractors, attending contract meetings, interpreting the monthly report, and querying any discrepancies and service issues, raising call outs, following up works and signing off works completion to invoice payment
H&S – undertaking independent office inspections, ensuring safe working environment, maintaining statutory documentation, to carry out appropriate roles within fire evacuation strategy
Supporting the H&S team with administration work and remote DSE assessments
Office moves – internal/external; assisting with physical moves, liaison with departmental leads on appropriate layout, preparation and after care
Projects – you will be required to undertake project varying from office moves to procuring services (e.g., leased vehicles, office repairs work)
PAYE rate £19.54 Umbrella £25.84
Essential requirements
Must have done a similar role previously ideally within Housing
Experience of working in a fast paced, customer service environment
Excellent experience of interacting and communicating (both written and verbal) with different clientele groups (corporate and operational), which may be challenging in terms of requirements and/or their behaviours
Sound understanding and experience of Health and Safety within an office
Experience of facilities management or similar related work
Must be able to work in the office in Chelmsford 5 days a week, no working from home
Salary description
£19.54 - £25.84 per hour