Transport Customer Service Key Responsibilities
Handle volume of inbound and outbound customer calls in a professional and timely manner
Log, track, and update customer interactions using a ticketing system
Manage multiple customer queries simultaneously while maintaining accuracy and quality
Prioritise and escalate complex issues to the appropriate department
Provide clear and accurate information regarding shipments
Maintain detailed and up-to-date customer records
Transport Customer Service What We're Looking For:
Excellent verbal communication and active listening skills
Strong multitasking and time management abilities
Ability to work under pressure in a busy environment
Good problem-solving skills and attention to detail
Basic IT proficiency (Microsoft Office, data entry, system navigation)
Previous customer service or call centre experience preferred
Transport Customer Service Additional Information:
Hours: Full-time, Starts times will vary for training between 6am and 10am starts but once fully trained will be Tuesday to Saturday shift 13pm to 22pm (so must be flexible working on weekends)
Salary: £12.71 Per Hour
The Best Connection is acting as an Employment Business in relation to this vacancy
Salary description
£12.71 - £12.71 per hour