Do you enjoy keeping things organised, coordinating people, and delivering great customer service?
Crystal Ball is a Multi Award Winning vehicle tracking and lone worker service provider based in Old Trafford. We serve a growing customer base across all business sectors, from SMEs to enterprise businesses and local government, throughout the UK.
What’s in it for you?
Competitive salary of £25,000–£28,000 per year
Up to £250 monthly bonus based on performance
20 days holiday + 8 UK bank holidays, plus 1 extra day per year of service (up to 25 days)
Company pension and private medical insurance
Casual dress code and on-site parking
Join a vibrant, close-knit, and established team with direct access to our Operations Director
Are you the right person for the job?
Excellent communicator with a professional telephone manner
Enthusiastic, polite, and self-motivated
Highly organised with attention to detail
IT literate and a team player
Experience in scheduling/planning is helpful but not essential — full training provided
A strong desire to deliver first-class customer service
What will your role look like?
Efficiently schedule and dispatch engineers to customer sites
Monitor engineer activity and progress
Manage incoming phone calls, emails, and support tickets within agreed SLA’s
Process orders and close job tickets to ensure work is completed satisfactorily
Record all customer communications within the CRM
Contribute to improving our customer service standards by providing a professional and efficient service
If you are ready to start your career at Crystal Ball, then click APPLY now!
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Salary description
£25000.00 - £28000.00 per year