Location: Plymouth
About the Role:
We are seeking a dedicated Resident Involvement Officer to lead and coordinate resident involvement initiatives within our organisation. In this role, you will promote engagement strategies, facilitate resident-led activities, and ensure the value of resident involvement is effectively communicated and evidenced.
Key Responsibilities:
* Lead regional efforts to promote and implement resident involvement strategies, ensuring residents are engaged in available opportunities.
* Coordinate, facilitate, and deliver resident involvement activities, including supporting resident-led scrutiny of services.
* Demonstrate the benefits and outcomes of resident engagement, highlighting the positive impact on service delivery.
* Act as the primary point of contact for resident engagement, managing enquiries about involvement opportunities, training, funding, and events.
* Maintain accurate records of involved residents and produce regular reports in line with agreed KPIs.
* Develop and expand resident involvement opportunities, utilising digital tools and techniques to provide diverse engagement channels.
* Drive the digital engagement agenda in alignment with organisational strategy.
* Manage funding allocation to local groups, ensuring compliance with monitoring and auditing requirements.
* Stay updated on the sector’s regulatory framework to support residents and colleagues in their engagement activities.
* Assist in organising and delivering resident engagement events, partnership days, and conferences.
* Lead data collection and research to support scrutiny activities, such as annual reviews by resident committees.
* Establish and support Service Improvement Groups (SIGs) and Task & Finish (T&F) Groups, ensuring follow-up actions are completed.
Experience and Skills:
Essential:
* Strong communication skills (verbal, written, and presentation).
* Ability to engage and support individuals who may lack confidence in participating in involvement groups.
* Analytical skills to translate performance data into accessible formats.
* Collaborative mindset with the ability to work across teams and levels.
* Excellent organisational skills and the ability to work independently.
* Proficient IT skills, including Microsoft Office Suite (Word, Excel, PowerPoint).
* Flexibility to work outside standard hours and travel regionally as required.
Desirable:
* Experience in project management.
* Background in community development, resident involvement, or housing.
* Experience delivering training to internal teams or customers.
If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can dicsuss further
Salary description
£21.37 - £21.37 per hour