The Role
You will take full ownership of the service function, manage a team of engineers and ensure high levels of service delivery, customer satisfaction, and profitability. This role combines technical leadership, team management, and commercial responsibility, with a strong focus on warranty management and refurbishment opportunities.
Key Responsibilities
Lead, manage, and develop a team of field service engineers
Oversee service operations, ensuring efficient allocation of resources and timely issue resolution
Manage warranty claims end-to-end, controlling cost and ensuring compliance
Drive KPI performance (response times, first-time fix rates, customer satisfaction)
Identify and develop refurbishment and service revenue opportunities
Produce operational and financial reports, supporting budgeting and forecasting
Ensure compliance with QHSE, ISO standards, and industry regulations
Provide technical support to engineers and key clients
Requirements
Proven experience managing service or engineering teams
Strong knowledge of HVAC systems, ideally fan coil units
Experience within building services or construction environments
Commercial awareness with experience managing costs and performance metrics
Strong organisational, leadership, and communication skills
Full UK driving licence
Desirable
Technical/engineering qualification
Experience with SAP or similar ERP systems
What’s on Offer
Competitive salary and benefits package
Pension & health cash plan
Cycle to work scheme
Employee discounts
Salary description
£50000.00 - £60000.00 per year