Motor Finance Complaints Handler

A Leeds Resourcing and Consultancy firm are recruiting are recruiting permanent colleagues to join their new Complaints Operation and become part of the wider team as a Motor Finance Complaints Handler.  

Staring mid-April, these hybrid roles are based from our new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business.  

As a Motor Finance Complaints Handler you will:

Work with a global, market-leading client within the Motor Finance sector
Investigate and resolve customer complaints relating to Vehicle / Satisfactory Quality and service related problems
Act as a brand ambassador for Square 4 and our end client, delivering a high standard of service at all times
About You - Motor Finance Complaints Handler: 

We’re keen to speak with candidates who have experience handling complaints within a Motor Finance environment and who demonstrate a genuine passion for delivering excellent client outcomes. 

You will be able to demonstrate:

Previous complaint handling experience within a Motor Finance organisation
A good understanding of the industry and FCA regulations
Excellent customer service and communication skills
Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence
A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes
A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations
Benefits:

Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week.  No weekends or evening shifts required. 

We offer our permanent employees:

The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
Hybrid working from our modern Leeds city centre office following your initial training period onsite
Investment in training and development to support your career aspirations
Pension scheme
33 Days annual holiday allowance (inclusive of Bank Holidays)
Employee Discounts and Cashback Schemes
Discounted Parking and local gym memberships
Onsite refreshments provided
If you are interested in this Motor Finance Complaints Handler opportunity, apply now.

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