Service Advisor

Job Title: Service Advisor
Location: Farnham
Hours: 7.30am – 5.30pm
Days: Monday – Friday
Salary: £35,000 per annum

Your duties will be supporting the service departments administration/reception and always ensuring complete customer satisfaction. The ideal candidate will have an enthusiastic and confident personality and can work well within a team.

Responsibilities for this Service Advisor role:

Greet customers warmly and assess their vehicle service needs in a professional manner
Explain repair and maintenance work clearly, providing recommendations for additional services through upselling opportunities
Coordinate with technicians to ensure timely completion of repairs and services
Prepare accurate estimates and invoices for customers, including handling cash transactions securely
Maintain detailed records of customer interactions, vehicle history, and service orders
Follow up with customers post-service to ensure satisfaction and encourage future business
Keep the service area organised and ensure compliance with health and safety standardsRequirements of the Service Advisor:

Proven experience in customer service within an automotive or related industry is preferred
Strong mechanical knowledge to understand vehicle issues and communicate effectively with technicians
Excellent communication skills, both verbal and written, with a friendly and professional demeanour
Ability to upsell additional services tactfully while prioritising customer needs
Competence in cash handling and basic administrative tasks
Organised, detail-oriented, with the ability to manage multiple tasks efficiently
A valid driving licence is desirable but not essential; however, a clean driving record is preferredInterested? For more details or to discuss your next career move, contact Macy at Kemp Recruitment on (phone number removed)

Reference: INDMM