Administration Team Leader

Administration Team Leader
 
This is a fantastic opportunity for an experienced Administrator Team Leader to join a thriving team and company based in Stone, Staffordshire, who I honestly just love recruiting for.

You will be working as part of an award winning, well-established family led company, that just genuinely offers and fosters a supportive and forward-thinking work culture. It is somewhere where you will be proud to work, and they ensure all their staff feel valued.
 
They take pride in investing in their employees through continuous personal and professional development, structured progression pathways, and a collaborative work environment.

Stone, Staffordshire
£28,500
Fulltime; Monday to Friday
8:30am - 5pm Responsibilities
 
We are looking for an experienced Administration Team Leader to support the day-to-day operations of the companies field-based employees. This is a key role responsible for coordinating workloads, supporting external/field based employees and Managers, and ensuring that all administrative processes are carried out accurately, efficiently, and in full compliance with legislation.
 
You will lead a small team of Administrators, ensuring they provide high-quality operational support while continuously improving allocation processes and overall performance.

Coordinate and oversee daily case allocation and review for all external employees
Lead, manage, and support a small team of Administrators
Monitor performance across the using trackers and performance reports
Audit allocations and deallocations to ensure accuracy, compliance, and best practice
Liaise daily with wider teams
Manage and develop the private client workload, ensuring all enquiries are logged, responded to, and followed up in a timely manner
Maintain strong client and private client relationships to ensure consistently high service standards
Provide real-time workload data for weekly planning meetings
Review certificates and coordinate certifications and re-certifications
Work collaboratively with other departments across the business
Support with spreadsheet creation, updates, and reporting
Assist with daily, weekly, and monthly planning
Complete general administrative duties and ad-hoc business requests  
Requirements

To be considered for the role of Administration Team Leader, you will have proven experience in a similar position with experience leading or managing a small team, plus overseeing wider operations of external services.

In addition to this, as the Administration Team Leader, you will also demonstrate:

Strong working knowledge of Microsoft Office
Excellent written and verbal communication skills
High attention to detail and accuracy
Strong organisational skills with the ability to manage multiple priorities
Confident, personable, and professional communication style
Flexible, self-motivated, and proactive approach
Able to work effectively as part of a collaborative team
If you have previously worked in debt collection / enforcement this would be a bonus, but not necessary!   
Additional Information

25 days annual leave plus bank holidays
Mandatory office shutdown between Christmas and New Year (uses 4 days holiday)
Company pension scheme
A certified Great Place To Work®
Eye care vouchers
Mental health support, including Mental Health Champions and free counselling
Employee benefits platform with a wide range of discounts
Regular company social events
Company sick pay scheme
Free secure on-site parking
Excellent transport links
Caring, inclusive, and people-focused culture.
Active investment in career development and clear pathways for career progression. Their aim is for the business and it's employees grow together.  
 
This is an excellent opportunity for an experienced Administration and Team Leader professional looking to take on a pivotal coordination role within a supportive and well-established organisation.
 
To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role.
 
Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies