Salary: £28,000–£32,000 DOE
Hours: Monday–Friday, 37 hours per week (office‑based)
Benefits: 6 weeks holiday + bank holidays!
Are you an experienced people leader who thrives in a fast‑paced, customer‑focused environment? Do you enjoy supporting a team, staying calm under pressure, and creating a positive experience for every customer who walks through the door? If so, this could be your next career move.
My client is looking for a Customer Services Team Leader to join their friendly, supportive team in the heart of Exeter. This is a hands‑on leadership role where you’ll guide a team of Customer Service Advisors and Administrators, ensuring exceptional service delivery both face‑to‑face and over the phone.
What You’ll Be Doing:
* Leading, supporting, and developing a team of customer service and administrative staff
* Providing day‑to‑day coaching, guidance, and performance support
* Handling customer enquiries in person and over the phone
* Managing challenging or sensitive situations with patience, empathy, and professionalism
* Ensuring compliance with internal processes and administrative procedures
* Overseeing on-boarding and training for new team members
* Prioritising workload and helping the team stay organised in a fast‑moving environment
* Maintaining a calm, solutions‑focused approach even during busy periods
What are the traits required in the Customer Service Team Leader role:
* Proven experience leading a customer facing team
* Strong background in customer service, ideally in a fast paced environment
* Confident dealing with customers face‑to‑face and over the phone
* Ability to stay calm, patient, and professional with difficult or emotional situations
* Experience with on-boarding, training, and coaching team members
* Strong organisational skills and the ability to prioritise effectively
* A natural problem‑solver who can think on their feet
* Understanding of compliance and administrative processes
* Experience in the healthcare sector is an advantage, but not essential
What You’ll Get:
* £28,000–£32,000 DOE
* 6 weeks holiday plus bank holidays
* Monday–Friday, no weekends
* A supportive, friendly team environment
* A role with genuine career progression opportunities
* A central Exeter location with great transport links
Why Apply?
You’ll be part of a warm, collaborative team where your leadership makes a real difference every day. If you’re looking for a role where you can grow, develop, and help shape a high‑performing customer service function, this is the perfect next step. Please do apply now
Salary description
£28000.00 - £32000.00 per year