Working closely with the CEO, the successful candidate will take ownership of key commercial and operational functions, bringing greater structure, visibility and accountability. This role combines strategic oversight with hands-on leadership, including full P&L responsibility.
Key Duties:
* Partner with the CEO and senior leadership team to drive performance and deliver strategic objectives
* Take ownership of commercial and operational responsibilities, including full P&L accountability
* Establish, monitor and refine KPIs to drive performance, accountability and team alignment
* Oversee CRM usage, ensuring accurate sales tracking, strong data discipline and reporting consistency
* Produce commercial reports, dashboards and actionable insights for senior leadership
* Analyse pipeline performance, conversion rates, drop-off points and sales trends to identify improvements
* Lead CRM improvements, including data accuracy, reporting quality, process flow and pipeline visibility
* Manage and review CRM data to ensure reporting remains accurate, relevant and commercially useful
* Identify operational inefficiencies and implement scalable processes to improve structure and efficiency
* Enhance workflows, collaboration and overall business visibility across teams
* Support day-to-day operations, ensuring clear responsibilities, accountability and effective execution
* Mentor and develop team members, fostering a high-performing and collaborative environment
* Provide leadership and support to management, including working closely with the Operations Manager
Key Requirements:
* Proven experience in a senior commercial, operational or general management role
* Strong sales leadership background with responsibility for commercial performance
* Experience managing P&L and understanding impact on profitability
* Experience working closely with CEOs and senior leadership teams
* Ability to establish KPIs and use data to drive performance and accountability
* Strong CRM experience, including managing data, reporting, dashboards and process improvement
* Familiarity with Zoho CRM or similar systems, including pipeline analysis and drop-off identification
* Ability to produce clear reports, insights and commercial recommendations
* Strong organisational and process improvement capability
* Experience leading, mentoring and developing teams
* Calm, confident and hands-on leadership style
* Comfortable in an office-based, team-focused environment
Desirable:
* Experience in a similar commercial or competitive environment
* Background in an SME or high-growth business
* Experience improving reporting, processes and operational structure during growth
* Cross-functional leadership across sales and operations
Benefits:
Competitive salary (dependent on experience)
Company pension scheme
Annual leave plus bank holidays
Professional development and progression opportunities
Supportive and collaborative working environment
Salary description
£60000.00 - £70000.00 per year