Supply Chain Advisor

Role Overview:
We are seeking a proactive and detail-oriented Supply Chain Advisor to manage subcontractor engagement and ensure the timely and efficient delivery of reactive and planned maintenance tasks. The role requires strong organisational skills, commercial awareness, and the ability to build and maintain relationships with internal teams, clients, and suppliers. The successful candidate will play a key role in optimising operational performance and driving service excellence.
Key Responsibilities:
* Identify, liaise with, and coordinate subcontractor attendance in accordance with contract requirements for reactive and planned maintenance tasks.
* Select subcontractors based on cost, location, capability, availability, and response targets to ensure optimal service delivery.
* Run and analyse data reports to monitor KPIs and identify opportunities to improve end-to-end efficiency.
* Accurately record and maintain all job-related information in IT systems, ensuring statutory and mandatory compliance.
* Raise purchase orders for subcontractor services, ensuring alignment with contracts and best value principles. Manage subcontractor invoices to guarantee timely payments in line with contractual terms.
* Collaborate with Account Teams, Contract Managers, Schedulers, and Helpdesk colleagues to meet operational KPIs.
* Build and maintain strong working relationships with clients, suppliers, operations teams, and central departments.
* Review internal processes and recommend improvements to enhance Supply Chain function effectiveness.
* Communicate effectively with clients and subcontractors while adhering to Health & Safety and security requirements.
* Deliver exceptional customer service, handling all interactions with professionalism and efficiency.
* Schedule and manage Supply Chain work orders, ensuring timely completion and adherence to client expectations.
* Monitor work order progression and maintain accurate and complete system updates. Reassign subcontractors as necessary to resolve outstanding work orders.
* Support service excellence through effective communication with peers and management.
* Proactively identify and manage risks, escalating issues appropriately.
* Attend training as directed by the Line Manager to maintain skills and knowledge.
* Understand contractual terms and scope of services to support informed decision-making.
* Monitor subcontractor performance against schedules and implement corrective actions when necessary.
* Adapt to new tasks and responsibilities as required to meet business needs.
Skills and Competencies:
* Strong organisational and time-management skills.
* Excellent communication and interpersonal abilities.
* Analytical mindset with attention to detail and accuracy.
* Commercial awareness and ability to manage budgets effectively.
* Proficiency with IT systems and data analysis tools.
* Ability to work collaboratively across teams and build effective relationships.
* Customer-focused with a commitment to service excellence.
* Knowledge of Health & Safety regulations and compliance requirements