Senior Service Advisor – Team Leader Opportunity

Senior Service Advisor – Team Leader Opportunity (Automotive)

We are looking for a motivated Service Reception Team Leader to support and develop a team within a high-performing automotive Aftersales department in Maidstone.

📍 LOCATION Maidstone, Kent
💼 JOB TYPE Full-Time | Permanent
💰 SALARY & BENEFITS

£35,000 basic + OTE £40,000–£45,000
Departmental bonus scheme
Customer satisfaction (CSI) bonus
Upsell / performance bonus
Saturdays paid in addition to basic salary
Clear progression to Service Manager
Supportive and professional working environment
🚗 ABOUT THE ROLE
This is a fantastic opportunity to join a main dealership Aftersales department in Maidstone as a Senior Service Advisor / Team Leader.
You will support the daily running of the Service Reception, leading a small team of Service Advisors while ensuring exceptional customer service, efficient workshop loading, and strong commercial performance.
This role is ideal for someone looking to step into leadership and build a long-term career within automotive management.

🔧 KEY RESPONSIBILITIES
Support and lead a team of Service Advisors
Oversee day-to-day Service Reception operations
Deliver outstanding customer service and maintain high CSI scores
Manage bookings, job allocation, and workshop coordination
Drive upselling of additional work and services
Handle customer queries and escalations professionally
Monitor performance and support team development
Work closely with Aftersales and senior management👤 ABOUT YOU
Experience as a Service Advisor or Senior Service Advisor within a main dealership
Previous team leadership, mentoring, or supervisory experience (preferred)
Strong customer service and communication skills
Commercial awareness with upselling experience
Organised and able to work in a fast-paced environment
Ambitious and motivated to progress into a Service Manager role⏰ WORKING HOURS
Monday to Friday: 08:00 – 18:00
1 in 2 Saturdays (1 in 3 negotiable): 08:00 – 13:00
If you’re an experienced Senior Service Advisor looking to take the next step into a leadership role, apply today to be considered for this opportunity in Maidstone