Service Delivery Manager

IT Service Delivery Manager

Newcastle Upon Tyne

Competitive Salary

Permanent

Closing Date – 30th March 2026

We are the heartbeat of the city. Join us as we continue to build on our long and proud history, striving to be the best in everything we do, both on and off the pitch. By uniting people and communities, we invite you to be part of the exciting next chapter at Newcastle United.

About the role

As the IT Service Delivery Manager, you’ll lead a skilled IT team, ensuring top-tier support and service delivery. You will demonstrate strong leadership skills with the ability to drive continuous improvements, implement industry best practices, and play a pivotal role in the club’s technological evolution.

Your Impact

You will manage and mentor the IT Service Delivery team, fostering a high-performance culture. Your key responsibilities will be to ensure effective and efficient delivery of the Club’s Technology Service, meeting agreed upon service-level agreements and operating standards throughout both normal working hours, match days and event days. You should use Reporting and Performance Monitoring to improve incident resolution and to identify service optimisation. You will be part of the IT Leadership team whom you will work with to implement the IT Strategy in line with business objectives. Exceptional communication is needed to manage supplier contracts, ensuring cost-effective and quality service delivery. You will be part of the Match Day Delivery team for all home match days and event days.

Qualifications and Experience

We will require you to have a degree in Computer Science, IT, or a related field, or experience in a comparable role for three or more years. An ITIL Foundation Level qualification, demonstrating knowledge of IT service management. You will be able to demonstrate proven leadership with experience in developing and mentoring IT Teams with a focus on monitoring and performance reporting. You will possess strong communication skills with the ability to convey complex technical information to both technical and non-technical stakeholders.

United As One

We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.

Safeguarding

We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.

How to apply

Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.

Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate