Casual
Newcastle upon Tyne
£13.78 per hour
Closing Date: 3rd April 2026
Be part of something bigger. Champion inclusion for every supporter.
We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here.
This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting environment.
About the role
To be the first point of contact for all Matchday and Event accessibility queries, issues and complaints. Help to ensure the provision and delivery of safe, inclusive and accessible facilities and services. Support in removing barriers for all supporters and in particular, those with accessibility requirements. To provide support to diverse fans with accessibility needs at all domestic home matches. To provide excellent customer service at all times.
Role Requirements
• Knowledge and experience of the Equality Act 2010.
• Perform duties with due regard to club policies, procedures and legislative requirements at all times.
• Ensure implementation of the club’s health & safety, safeguarding, welfare and equality policies.
• Ensure working practices comply with relevant legislation, including GDPR.
• Undertake CPD and additional training as identified.
• Reliability and flexibility to work during evenings, weekends and public holidays as required by Match and Event Schedule.
What you’ll do
• Build relationships with fans with accessibility needs.
• Support supporters with accessibility needs during entry and egress, including the Accessibility Passport Scheme.
• Log and investigate accessibility issues and complaints.
• Log feedback and report incidents.
• Work alongside Wellbeing Officers and matchday operational teams.
• Support with facilitating matchday accessibility services, such as Audio Description Commentary, Ear Defenders and Sensory Backpacks.
• Attend pre-match and post-match safety briefings.
• Provide exceptional customer service.
• Support anti-discrimination policies and practices.
• Any other reasonable duties.
The team
You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach.
United As One.
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Recruitment Agencies – please note that we do not accept unsolicited candidate details. Any candidates submitted without request will be considered direct applicants
Salary description
£13.78 - £13.78 per hour