Service Engineer

MTrec’s new career opportunity

We are looking for an experienced and proactive Reactive & Planned Service Engineer to join our Fire, Security & TECS team. The successful candidate will be responsible for carrying out both emergency reactive call-outs and scheduled preventative maintenance across a range of life safety, security, and telecom systems.

This role requires strong fault-finding ability, excellent customer service skills, and the capability to work independently across multiple sites while maintaining high compliance and safety standards.

The Job you’ll do

* Respond to emergency call-outs within agreed SLAs.

* Be part of an out of hours support team.

* Diagnose and rectify faults across fire, security, and telecom systems.

* Provide temporary and permanent solutions to system failures.

* Complete detailed service reports and documentation.

* Communicate clearly with clients regarding system status and required remedial works.

* Planned Preventative Maintenance (PPM):

* Carry out routine servicing and inspections in line with industry standards and contracts.

* Test and inspect fire alarm systems (conventional and addressable).

* Service intruder alarms, CCTV (IP & analogue), and access control systems.

* Maintain TECS including structured cabling, intercoms, and associated infrastructure.

* Identify and report system deficiencies and recommend remedial actions.

* Systems Experience

* Fire Alarm Systems (BS5839 compliant)

* Intruder Alarms

* CCTV Systems (IP-based systems preferred)

* Access Control Systems

* Emergency Lighting (BS5266 compliant)

* TECS / Structured Cabling / Door Entry Systems

About You

Essential:

* Proven experience in servicing fire and security systems.

* Strong fault-finding and diagnostic skills.

* Knowledge of relevant British Standards and industry regulations.

* Ability to work independently and manage workload effectively.

* Full UK driving licence.

* Good IT skills for digital reporting systems.

* Excellent communication and customer service skills.

Desirable

FIA qualification or relevant fire & security certifications.

ECS/CSCS card.

IPAF/PASMA.

Experience with major manufacturers’ systems.

Knowledge of SSAIB or NSI compliance requirements.

Personal Attributes.

Highly organised and self-motivated.

Professional and client-focused.

Strong attention to detail.

Calm under pressure during emergency call-outs.

Flexible with out-of-hours work and on-call rota.

The Rewards and the Benefits

Competitive pay.

Low staff turner