This is a Monday to Friday role. The hours are 08.30am to 16.00pm.
The rate of pay is £13.08ph.
Key Duties
Order Processing
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Accurately input and manage customer orders across internal systems
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Monitor orders from initial receipt through to delivery
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Identify and resolve any issues or delays
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Ensure all order details (pricing, quantities, delivery information) are correct
Customer Service
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Respond to customer enquiries regarding orders, deliveries, and products
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Investigate and resolve discrepancies
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Provide timely, clear, and professional updates
Reporting & Analysis
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Generate ad-hoc reports for internal teams and customers
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Track and support customer service KPIs
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Assist with data gathering for operational decisions
Data & Systems Management
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Maintain accurate customer and product master data
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Implement pricing updates across systems
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Support improvements to processes and data accuracy
Team Collaboration
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Work closely with internal departments to meet service targets
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Contribute to a collaborative and efficient working environment
Candidate Requirements
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Previous experience in a customer service or administrative role
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Strong attention to detail and high level of accuracy
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Excellent communication and organisational skills
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Confident using Microsoft Office and business systems
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Ability to manage multiple tasks and prioritise workload
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Experience with ERP or order management systems is advantageous
Due to the high level of applications please only apply with your CV only and we will be in contact if you have been shortlisted for the position.
*Please note that by applying for this job you are agreeing to being contacted about work and to have your details added to our secure database
Salary description
£13.08 - £13.08 per hour