Customer Service Advisor

Customer Service Advisor

Location: Poole (Near Tower Park)

Job Type: Permanent

Salary: £26,000 - £28,000 per annum

Hours: 37.5 hours per week, Monday – Thursday 7.30am – 4pm & Friday 7.30am – 1pm

* Do you enjoy providing excellent customer service?

* Would you like to work with a vibrant company who offer an excellent team working environment?

* Are you tired of working weekends and late evening and would like a Monday – Friday role with a half day on Friday?

* Are you looking for a varied and exciting role where no two calls are the same?

We are working with a locally based, leading manufacturer who currently seeking an enthusiastic Customer Service Advisor who thrive on providing excellent customer service and enjoy working within a vibrant and friendly team environment.

This exciting and varied role will see you assisting with customer enquiries by phone and email, processing orders, providing advice on stock, add-ons and product information and offering suitable alternatives to ensure the best possible customer journey.

This position does not involve any cold calling; it is all inbound customer service calls.

This is a really exciting opportunity to work with a leading company where you will be:

* Communicating courteously with customers by; telephone and email whilst logging all communications on the in-house database

* Providing courtesy calls to customers to ensure they are happy with deliveries and assisting them with any further orders or enquiries

* Providing a positive customer experience ensuring that any stock availability or delivery issues are resolved promptly

* Processing orders, quotations and advising of product promotions

* Keeping customers up to date with their orders, delivery dates, pricing schedules, new product launches etc.

We are looking for our successful applicant to possess:

* Previous experience within a Customer Service role

* A vibrant and friendly telephone manner

* A bright, bubbly, fun and cheerful personality who can work well under their own initiative but also as part of a team

* Be self-motivated, and able to work accurately and have an excellent eye for detail

* Good PC skills: Emails, Word and Excel

This really is a fantastic opportunity to work with a well-established company and would suit an individual who enjoys providing excellent customer service and working within in a friendly team environment where no two enquiries are the same.

For more information on this position, company or to apply for this role, please contact our recruitment team on (phone number removed) or send a copy of your CV.

Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days please assume that your application at this stage has not been successful. As new positions arise we will review any applications already made to us and may contact you about other suitable roles.

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender

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