Location :Eastleigh / Southampton (Hybrid)
Hours:
Rotating shift pattern: 4 days on / 4 days off
Coverage Monday to Sunday, 06:00 - 23:00
Current shifts:
7:00am - 7:00pm
8:00am - 8:00pm
9:00am - 9:00pm Duration: This is an ongoing position
Salary:£27000- pro rata
Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis.
This is an immediate start opportunity for someone with strong technical support skills @ 2nd line who thrives in a fast-paced, customer-focused environment.
You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience.
Key Responsibilities
Respond to customer queries via calls, emails, and web portal
Investigate and resolve technical issues, escalating when necessary
Log and manage cases from start to finish, maintaining clear documentation
Contribute to knowledge base updates and team knowledge sharing
Collaborate with internal and global support teams
Participate in continuous improvement initiatives Required Skills & Experience
18 months -2+ years' experience in technical helpdesk/support
Strong customer service and communication skills
Experience with Windows operating systems and basic networking
Analytical and problem-solving abilities
Ability to work effectively in a high-paced team environment Desirable
Experience with SQL / database management
Knowledge of payment systems or retail operations
Additional language skills (Spanish or French) Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment
Salary description
£27000.00 - £27000.00 per year