Our client is an IT service provider delivering support and consulting services to professional services clients in the construction sector, with an emphasis on high quality responsive service.
Due to continued growth and expansion, we are seeking a dedicated and proactive IT Support Engineer to join their team, providing exceptional in-person technical support to our clients in Central London. Based directly at client offices (primarily in London Bridge or nearby areas), you will be the go-to expert for resolving day-to-day IT issues, ensuring smooth operations in dynamic Windows-based environments. As the sole onsite engineer for your assigned clients, you'll play a crucial role in maintaining their IT infrastructure, fostering strong relationships, and delivering high-quality service that keeps businesses running efficiently.
This is an excellent opportunity for a technically skilled professional who thrives in a client-facing role, enjoys problem-solving on the spot, and excels at communicating with non-technical users.
Main Responsibilities:
* Provide hands-on, in-person IT support to resolve hardware, software, and network issues promptly and effectively.
* Manage and troubleshoot Windows networks, including on-premises Active Directory (AD) domains.
* Support Microsoft 365 services such as email, OneDrive, SharePoint, and Teams, ensuring seamless integration and user adoption.
* Handle day-to-day user queries, from desktop/laptop setups and printer configurations to connectivity problems and software installations.
* Perform routine maintenance to prevent downtime and enhance system performance.
* Liaise directly with clients to understand their needs, explain technical solutions in simple terms, and build lasting professional relationships.
* Escalate complex issues to remote teams, when necessary, while owning the onsite resolution process.
* Document support activities, track tickets, and contribute to knowledge bases for improved service delivery.
The ideal candidate will have:
* Proven experience as an IT Support Engineer or in a similar onsite support role, with strong expertise in Windows environments and Microsoft technologies.
* In-depth knowledge of on-premises AD domains, Microsoft 365 (including Exchange Online, OneDrive, and SharePoint), and common networking principles.
* Excellent troubleshooting skills for hardware (desktops, laptops, peripherals) and software issues.
* Outstanding interpersonal and communication skills – you'll be working closely with clients, so the ability to explain technical concepts clearly and patiently is essential.
* Self-motivated and able to work independently as the sole onsite representative, with a proactive approach to problem-solving.
* Relevant degrees or certifications are highly desirable.
Hours – Monday – Friday, 9am – 5pm
Keywords – IT Support, IT Support Engineer, AD, Active Directory, M365, Exchange Online, OneDrive, SharePoint, Windows, Microsoft 365, hardware, Active Directory (AD) domains, onsite, onsite IT Support, Central London, London Bridge
Salary description
£35000.00 - £35000.00 per year