The ideal candidate will be passionate about wellbeing, hospitality, and providing outstanding service in a calm and welcoming environment.
Key Responsibilities
* Resolve any guest issues efficiently and professionally
* Support the delivery of wellness programmes, activities, and events
* Oversee daily operations across the retreat including reception, wellness areas, accommodation, and facilities
* Manage shift operations and ensure smooth service delivery
* Coordinate with different departments including spa, housekeeping, kitchen, and wellness practitioners
* Supervise and support team members during shifts
* Support training and onboarding of new team members
* Ensure compliance with health, safety, and hygiene regulations
* Carry out routine checks of facilities and report any maintenance issues
* Act as the responsible manager on duty during shifts
* Support booking systems, guest records, and daily reporting
* Monitor guest feedback and assist with continuous service improvements
* Assist management with operational tasks and reporting where required
Skills & Experience
* Previous experience in a Duty Manager, Hospitality Supervisor, or Front of House Management role
* Experience within hospitality, wellness, spa, retreat, or boutique hotel environments preferred
* Excellent customer service and communication skills
* Strong organisational and problem-solving abilities
* Ability to remain calm and professional in a fast-paced environment
* Passion for wellbeing, mindfulness, and guest experience
Personal Attributes
* Friendly, positive, and approachable personality
* Strong leadership and team support skills
* Highly organised with great attention to detail
* Flexible and willing to work weekends, evenings, and holidays when required
Benefits
* Competitive salary
* Staff wellness benefits and retreat access
* Training and professional development opportunities
* Supportive and inspiring work environment
* Staff discounts and perks
Salary description
£29000.00 - £33000.00 per year