This client-facing role is responsible for providing an excellent first impression of the firm, delivering a high standard of service to clients both in person and via telephone or email, while supporting the smooth running of reception and administrative processes.
Key Responsibilities:
• Greet all clients in a warm, professional manner and ensure a positive client experience
• Answer incoming telephone calls promptly and direct enquiries appropriately
• Provide clear information regarding the firm’s services, processes, and procedures
• Maintain a professional and welcoming reception environment at all times
• Ensure reception areas, meeting rooms, desks, and waiting areas are kept tidy and presentable
• Complete all reception-related administrative tasks to a high standard
• Receive and process client payments accurately
• Receive, check, and handle client documentation and identification in line with regulatory requirements
• Sort and distribute incoming post promptly
• Maintain strict confidentiality in all client matters
• Ensure adherence to internal compliance procedures and GDPR requirements
Requirements / Skills / Experience:
Essential:
• Professional and friendly approach with excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multi-task, prioritise workloads, and remain organised in a busy environment
• Good IT literacy including Microsoft Outlook and Excel
Desirable:
• Previous experience in a professional services reception role
• Experience within a legal environment or law firm
• Familiarity with case management systems
Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful
Salary description
£26000.00 - £26000.00 per year