Pertemps are recruiting for multiple Patient Data Entry Administrators to join a leading Health Services Provider. The successful candidates will be a key member of the Triage, Data Input and Screening Team, responsible for accurately inputting and maintaining patient data across internal systems, while providing effective clerical and administrative support to the team and Management.
This is a fully remote/home-based role. The position will initially be on a temporary ongoing basis through Pertemps, with the possibility of becoming permanent depending on performance and business needs. Although previous experience is required, full and in-depth training will be provided.
Responsibilities as a Patient Data Entry Administrator
Accurately input, update and maintain electronic patient records within internal systems and databases.
Handle high volumes of data entry, ensuring all patient information, assessments and appointment details are recorded correctly.
Act as the first point of contact for NHS services, responding to enquiries, answering calls and escalating queries when required while delivering excellent customer service.
Communicate sensitively with professionals, patients, carers and families, ensuring confidentiality is maintained at all times.
Book and manage virtual and face-to-face clinic appointments and support ongoing patient treatment pathways.
Monitor patient databases to ensure pre-assessment questionnaires and screening forms are completed and accurately recorded.
Follow up with patients or external services where required to obtain missing information for records.
Identify safeguarding concerns and follow company safeguarding procedures.
Provide administrative support including preparing patient information packs, typing correspondence, collating information and producing reports.
Support the Management Team with clinician availability scheduling, database updates, SharePoint folder setup and coordination of sensitive matters such as incidents or complaints.
Monitor relevant email inboxes, track resources and provide cross-cover to maintain an effective administrative service.
Manage workload independently, prioritising tasks and meeting deadlines to support the smooth running of the department.
Requirements
Previous data entry experience is essential.
Administration experience within a data-heavy role.
Experience using databases and confident IT skills.
Strong attention to detail and data accuracy.
Outstanding verbal and written communication skills.
Experience working in a fast-paced environment.
Clear understanding of confidentiality and handling sensitive information.
Self-sufficient with strong problem-solving ability.
Ability to work independently and manage workload effectively.
Willing to undertake a DBS check.
Comfortable working with high-volume, repetitive data entry tasks while maintaining a high level of accuracy
Desirable
Knowledge of mental health terminology
Experience working for a health or social care organisation
Knowledge of Salesforce
Knowledge of MS SharePoint
The Role
Fully remote, home-based (all IT equipment will be provided)
Monday – Friday, 9am – 5pm with 1 hour for lunch
Salary: £24,500
If you are interested in this Patient Data Entry Administrator role, please apply with an up-to-date CV
Salary description
£13.46 - £13.46 per hour