Customer Care Coordinator

Are you passionate about supporting patients and ensuring they receive the care they need, exactly when they need it?

Do you thrive in fast-paced environments where organisation and communication really matter?

Are you confident handling sensitive situations while keeping patient wellbeing at the heart of everything you do?

The Opportunity
We have a fantastic opportunity to join a leading healthcare provider as a patient care coordinator. You’ll be supporting patients who rely on homecare services. You’ll play a vital role in coordinating treatment deliveries, managing patient communication, and ensuring every individual receives a seamless, compassionate service.

Your duties and responsibilities will be
Making timely outbound calls to patients to arrange their scheduled support and processing their treatment requirements accurately.
Working closely with clinical teams to ensure each patient’s ongoing care needs are fully monitored and maintained.
Managing planned call schedules and daily order processing to ensure treatments are dispatched correctly and on time.
Tracking patient stock levels to avoid shortages or excess supply while staying aligned with internal stock policies.
Organising urgent or out-of-cycle deliveries, rearranging appointments when needed, and keeping distribution teams updated.
You will have the following qualifications & experience:
Previous experience in a customer-facing role, whether via telephone or in person.
Strong administrative abilities, with accuracy when handling patient records, new registrations, and closures.
Confident communication skills and the ability to manage sensitive or challenging situations professionally.
The capacity to stay calm and efficient under pressure in a busy environment, while showing empathy to patients and carers.
GCSEs in Maths and English (grade C or above) or an NVQ in Customer Service, plus the ability to work collaboratively across departments.
It’s great if you also have the following
Experience working within a healthcare, pharmacy, medical devices, or homecare service environment.
Familiarity with patient management systems or CRM platforms (e.g., Ulysses, EMIS, CareFlow, or similar).
Understanding of prescription processes or knowledge of medication supply chains.
Reach out to Josh on (phone number removed) or (url removed) to discuss this further!

Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply.
 
We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we’ll do our best to accommodate.

Millbank operates as both an Employment Agency and an Employment Business