Service Advisor

Service Advisor
Location: Salisbury
Salary: £30,000 – £38,000 (depending on experience)

Job Description

Pembrook Resourcing are currently seeking an experienced and customer-focused Service Advisor to join our client’s busy and successful dealership in Salisbury. This is an excellent opportunity for someone with strong customer service skills and a background within the motor trade to develop their career within a professional and supportive environment.

Key Responsibilities

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Acting as the first point of contact for customers bringing their vehicles in for service and repair.

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Booking vehicles into the workshop and managing the service schedule.

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Liaising with customers throughout the day, providing updates on vehicle progress and any additional work required.

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Upselling additional products and services where appropriate.

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Preparing job cards, invoices, and associated paperwork.

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Working closely with the workshop team to ensure efficient workflow and customer satisfaction.

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Delivering excellent customer service at all times and maintaining strong customer relationships.

Requirements

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Previous experience as a Service Advisor within the motor trade is preferred.

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Excellent communication and customer service skills.

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Ability to work in a fast-paced environment.

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Strong organisational and administrative skills.

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A professional and positive attitude.

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Full UK driving licence.

Benefits

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Competitive salary package (£30,000 – £38,000 depending on experience)

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Opportunity to work within a well-established dealership

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Ongoing training and career progression

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Supportive team environment