Service Reception Manager

Service Reception Manager – Hedge End
Salary: £35,000 – £45,000 (depending on experience) + bonus
Location: Hedge End

Pembrook Resourcing are currently recruiting on behalf of a well-established dealership for an experienced Service Reception Manager to join their busy aftersales department in the Hedge End area. This is a fantastic opportunity for someone with strong leadership skills and a background in automotive aftersales to manage and develop a successful front-of-house service team.

The Role

As a Service Reception Manager, you will be responsible for overseeing the day-to-day running of the service reception, ensuring customers receive outstanding service while supporting the aftersales team in achieving departmental targets.

Key Responsibilities

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Managing and supporting the Service Advisor team

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Ensuring a high level of customer service is delivered at all times

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Overseeing workshop bookings and diary management

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Handling customer queries, complaints, and escalations professionally

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Monitoring service department performance and KPIs

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Supporting the Service Manager in driving aftersales revenue

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Ensuring all service administration and processes are completed accurately

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Maintaining strong communication between the service reception and workshop

Requirements

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Previous experience within a Service Advisor / Service Reception Manager role in the motor trade

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Strong leadership and team management skills

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Excellent customer service and communication abilities

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Ability to work in a fast-paced dealership environment

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Strong organisational and administrative skills

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Full UK driving licence

Benefits

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Competitive salary with bonus potential

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Company pension scheme

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Ongoing training and development

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Career progression opportunities

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Supportive and professional working environment