Customer Experience - Operations Assistant

Customer Experience & Operations Assistant
Location: Bicester
Salary: up to £27,510 per annum
Hours: Monday–Friday, 07:45–16:00
We are seeking a proactive and versatile Customer Operations Assistant to join a well-established manufacturing business at their Bicester site. This is a varied and hands-on role, combining warehouse operations, in-store customer service, and interdepartmental coordination—offering you the opportunity to develop your skills in a fast-paced manufacturing environment.
You will initially be based predominantly in the warehouse, supporting the preparation and dispatch of products, with increasing opportunities to work directly with customers in-store, providing product advice and assisting with sales.
Key Responsibilities
• Ensure customer orders are manufactured, picked, and dispatched accurately and on time
• Manage and resolve order queries efficiently
• Liaise with production, sales, and logistics teams to ensure smooth order processing
• Communicate effectively with couriers, suppliers, and other external partners
• Support stock management, including checks, replenishment, and rotation of products
• Schedule and oversee waste removal in line with environmental regulations
• Maintain and clean manufacturing and warehouse equipment
• Provide excellent in-store customer service, including product recommendations and sales support
• Build and maintain strong relationships with customers and key stakeholders
About You
• Previous experience in customer service, administration, or warehouse operations
• Background in manufacturing or related industries is highly advantageous
• Confident using Microsoft Office; experience with CRM systems and ERP platforms is beneficial
• Highly organised with the ability to prioritise and meet deadlines
• Excellent communication skills—both written and verbal
• Willing to learn about specialist products and develop new skills
• Full forklift training will be provided as part of the role
Why Join Us?
• Competitive salary up to £27,510 per annum
• Full training provided, including forklift certification and product knowledge
• Be part of a respected manufacturing business with a strong reputation in its sector
• Varied responsibilities offering professional growth across manufacturing, operations, and customer service
If you’re ready to join a forward-thinking manufacturer where no two days are the same, apply today.
Equation Recruitment Ltd is acting as an Employment Agency in relation to this vacancy