Reference: JP00000
Rate: £18.64/hr PAYE (Inside IR35)
Are you ready to accelerate your career and dive into the cutting-edge world of connected automotive technology? This is your opportunity to join an innovative and forward-thinking company as a Connected Car Technical Officer, where you'll play a pivotal role in shaping the future of vehicle connectivity. If you're passionate about problem-solving, data analysis, and working alongside industry leaders, this role offers the perfect platform to showcase your skills and grow professionally.
What You Will Do:
• Use ticket management tools to review service requests raised by the design team and take prompt, effective action.
• Monitor incident tickets in the management system, ensuring they are tracked and resolved efficiently.
• Utilise analytical tools to identify anomalies and trends, uncover root causes, and solve problems using SQL queries.
• Employ advanced Microsoft Excel techniques, including Power Query, Power Pivot, and Power Automation, to manage and manipulate cloud-based data.
• Validate offshore team reports used in vehicle campaigns, ensuring accuracy and consistency.
• Collaborate cross-functionally with project quality, management, and engineering teams to maintain transparency and timely responses to concerns.
• Provide technical support to the offshore call centre team, ensuring seamless communication and resolution of issues.
What You Will Bring:
• Data analysis background with proficiency in Power tools including Power Query, Power Automation and Power BI.
• Experience with ticket management tools, ideally ServiceNow.
• Data reporting and validation skills.
• Strong problem-solving skills, with practical experience in applying tools and techniques to real-world challenges.
• Excellent written and verbal communication skills, along with a proactive and flexible approach to multitasking and prioritising multiple projects and liaise confidently with suppliers.
• Degree qualified.
Your role as a Connected Car Technical Officer will be instrumental in supporting the company's mission to deliver exceptional vehicle connectivity solutions. By leveraging your technical expertise and collaborative mindset, you will contribute to the seamless integration of innovative technologies, ensuring the highest quality standards are met. This is your chance to be part of a dynamic environment that values creativity, precision, and teamwork.
Location:
This role is based in Cranfield, with a hybrid working pattern of three days in the office and two days from home, offering flexibility while staying connected to the team.
Interested?
If you're ready to take the wheel and drive your career forward as a Connected Car Technical Officer, don't miss this opportunity. Apply now and let your journey to innovation and success begin!
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Salary description
£18.64 - £18.64 per hour