Our client is currently recruiting for an Outreach Support Worker to work in the Tower Hamlets area at a service that provides housing support, advice, and guidance to help customers maintain tenancies, live independently, and prevent homelessness.
* 37.5 hours per week
* Monday - Friday
* Shifts: 09:00 - 17:00
* Temporary: approx. 6 weeks (with the possibility of extension)
* £16.95 per hour (£14.80 per hour, with £2.15 holiday pay)
Please note: this is an outreach role and involves visiting clients in the community and working from the office in Tower Hamlets. Travel expenses can be claimed for this role.
Key responsibilities:
* Manage a caseload of 21 clients, delivering regular keywork sessions and agreed support plans
* Visit 3-4 clients daily
* Provide pre-tenancy guidance and ongoing support on all tenancy matters, including moving and furnishing
* Support customers to meet tenancy conditions, including liaising with police and courts on housing issues
* Offer basic welfare benefits advice and support access to full entitlements and specialist services
* Help customers develop the skills to manage their tenancy and handle difficult situations
* Support all stages of the service, including referrals, triage, assessments, and crisis intervention
* Contribute to service drop-ins, offering advice, support, and guidance
* Support customers with diverse needs, including housing, mental health, health, and employment
* Signpost customers to external agencies for specialist support
* Review support needs with partners and agree tailored support plans and actions
What we’re looking for:
* Experience supporting homeless clients
* Up-to-date knowledge of relevant health and safety practices
* Strong understanding of welfare benefits for the client group
* Knowledge of safeguarding policies, procedures, and best practice
* Understanding of housing support needs and delivering flexible, outcome-focused, person-centred support
* Awareness of statutory and voluntary sector services
* Proficient in IT, including Outlook, Word, and Excel
Further requirements:
In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:
* Current valid right to work in the UK
* Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)
* A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
* Employment or education history to cover the last 5 years which can be verified through the referencing process
How to apply:
If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration.
*Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position
Salary description
£16.95 - £16.95 per hour