We're on the lookout for a friendly, organised, customer‑obsessed superstar to join our client on the outskirts of Winchester in this supportive team as a Customer Service Advisor!
As the very first voice the customers hear, you'll be the person who turns questions into solutions, product queries into excitement, and everyday interactions into great experiences. If you love helping people and enjoy being part of a supportive, fast‑paced team, this could be the perfect role for you.
This is an office based position where you'll work closely with a small, positive team that knows how to get things done (and have fun while doing it!).
You will need your own transport for this role due to the location
What you'll be doing
Handling Customer enquiries via phone, email, and live chat
* Guiding people through the product range with confidence and expertise
* Processing orders quickly and accurately (you're the reason everything runs smoothly!)
* Solving problems like a pro and keeping customers happy
* Hitting and celebrating SLAs, CSAT, response times and other key targets
* Keeping customer records efficiently and up to date
* Handling returns, faulty items and delivery queries using clear processes
* Collaborating with colleagues and external partners to make things happenWhat we're looking for
Experience in a customer service role is essential
A confident communicator with a warm, professional approach
Great attention to detail and a natural problem solver mentality
Strong IT skills and the ability to pick systems up
Someone used to a fast-paced environment
Someone who loves working in a team and thrives on collaboration
You will have your own transport due to the location
A love for cooking would be an advantage but not essential
Competitive salary
* Monday-Friday working pattern (with potential flexibility)
* 25 days' holiday + Bank Holidays
* Annual bonus scheme after 1 year
* A supportive, friendly team
* Staff discount on the amazing productsThis is a fantastic opportunity to join an innovative business and really become an integral part of the team.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application
Salary description
£27000.00 - £28000.00 per year