Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor.
You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice.
This is a temporary contract with the potential to become permanent.
Benefits and Package for Customer Care Advisor:
Salary: £12.71 Per Hour
Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends).
Contract: Temporary with potential to become permanent
Location: Boldon, Sunderland
Start Date: ASAP
Competitive Holiday
Opportunity to progress personally and professionally
Achievable targets
Key Responsibilities of Customer Care Advisor:
Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms
Listen to families' needs, providing empathetic, clear and reassuring guidance
Confidently guide conversations towards booking care home show rounds
Take full ownership of each enquiry from initial contact through to admission
Schedule and conduct follow-up calls to support families throughout their journey
Liaise closely with care home teams to coordinate visits and pre-admission assessments
Arrange second viewings and post-visit check-ins to address outstanding questions
Build trusted relationships with families during significant life transitions
Professionally handle and direct calls from suppliers, relatives and job applicants
Key Skills and Experience of Customer Care Advisor:
Excellent Customer Service skills - telephone and written
Stay calm and reassuring in sensitive situations
Organisational skills
Naturally show empathy and patience
Communicate with warmth and clarity
Take ownership and follow through
Motivated by helping people make informed decisionsIf you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now!
Red Recruitment (Business)
Salary description
£12.71 - £12.71 per hour