Repairs Coordinator/Scheduler

Role Overview
We are seeking an experienced and highly organised Business Support Officer to support the delivery of a large General Build contract for Islington Council, with potential involvement in similar contracts in the future.
The successful candidate will play a key role in coordinating repairs, planning and scheduling works for trade operatives, and ensuring the smooth day to day running of contract support functions.
Key Responsibilities
* Plan, schedule, and coordinate repairs and maintenance jobs for trade operatives
* Allocate work efficiently to ensure productivity targets and deadlines are met
* Monitor job progress and update systems accordingly
* Act as a central point of contact for operatives, supervisors, and internal teams
* Liaise with clients, including local authority representatives, where required
* Ensure all works are logged, tracked, and completed in line with service level agreements
* Maintain accurate records and ensure data integrity across systems
* Support the wider contract team with administrative and operational tasks
* Assist in resolving scheduling conflicts and responding to urgent or emergency repairs
Key Requirements
* Previous experience in a Business Support, Scheduling, or Coordination role
* Strong background in social housing and/or facilities management (FM) contracts
* Proven experience in repairs planning and scheduling for trade operatives
* Good understanding of responsive maintenance and property services
* Experience working on local authority contracts is highly desirable
Skills and Competencies
* Proficient in IT systems and Microsoft Office packages
* Working knowledge of housing management systems, particularly Oneserve, is highly desirable
* Strong organisational and time management skills
* Ability to work in a fast-paced environment and manage multiple tasks
* Excellent communication skills, both written and verbal
* Problem-solving mindset with the ability to prioritise effectively
* High level of accuracy and attention to detail
Additional Information
* This is a fully office-based role
* The position supports a key contract and requires reliability and flexibility
* Opportunity to support additional contracts as the business grows
What We Offer
* A supportive and collaborative working environment
* Opportunities for development and progression
* The chance to work on high-profile local authority contracts