Location: Kirkby, Liverpool
Contract Type: Temporary
Working Pattern: Full Time
Salary: £12.71 per hour
Hybrid Role: Office and Home Working
Are you passionate about helping others? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to become a Customer Service Advisor within a large public sector client. This temporary role is based in Kirkby and offers a blend of onsite training and flexible home working.
What's In Store for You?
Full-Time Hours: Work 37.5 hours per week with a rolling 6-week rota.
Shifts: Between 8 am - 8 pm (Monday - Friday) and 9 am - 5:30 pm (Saturday/Sunday), with weekend shifts every 6 weeks.
Training & Support: Enjoy 8 days of training and 2 weeks in our academy before engaging with customers. You'll have ongoing support from your team and manager.Your Main Responsibilities:
Manage inbound calls, addressing customer queries and updating our systems accurately.
Engage in high-quality conversations to prevent complaints.
Identify complex queries and escalate them as necessary.
Provide clear and efficient responses while adhering to company guidelines.
Maintain accurate client database records.What You'll Need:
Excellent written and verbal communication skills.
Experience in a fast-paced environment.
Strong timekeeping and organizational abilities.
Basic IT skills.Nice to Have:
Previous experience in a customer service environment.Why Choose Us?
A World of Opportunities: As a leading provider of public sector customer services, we offer a pathway to long-term assignments with regular opportunities for permanent positions.
Great People: Join a diverse and caring workforce that supports both the public and one another.
Comprehensive Training: Receive all the coaching and mentoring you need before taking live calls, ensuring you feel confident and prepared.
Wellbeing Support: Access mental health resources and inclusive support networks.What We Offer:
Working from home part of the week
Up to 33 days paid holiday per year (25 days plus 8 bank holidays).
Weekly pay.
Free parking available.
Employee Assistance Programme: Access to support when you need it.
Eyecare Vouchers and access to the Boost Benefits program, offering discounted shopping vouchers, services, attraction tickets, and more.
Smart Spending App for easy management of your finances.
Workplace Pension Scheme to secure your future.
During the Recruitment Process, You Will Need:
A full valid passport.
Two proof of addresses.
Evidence of living in the UK for the last 3 years.
Proof of national insurance (P45/P60 or payslip).
If you are ready to make a difference and join a supportive team, apply now to embark on a rewarding journey with us!
Note: Successful candidates will undergo a BPSS check, including right to work checks and a criminal record check.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Salary description
£12.71 - £12.71 per hour