Location: Huddersfield
Salary: £12.71 - £13.52 per hr average, dependant on age and experience
Hours: 24 hours per week - a mix of 4 x 6-hour shifts, Mon - Fri shifts 7:30am-13:30pm, 13:30pm-19:30pm or 14:30 - 20:30 pm
Saturdays on rota as overtime, Sunday back up rota approx. 1:25 rotation. Other shifts available
Holidays: 31 days (inc stat), inc to 34 with service
Job type: Part Time, Permanent
Donaldson's Vets Ltd are an independently owned veterinary group with seven practices including our own hospital.
We care passionately about looking after animals and pride ourselves on providing 'Total Care' for pets. We combine truly cutting-edge training, facilities, equipment and premises with good old fashioned personal care.
The Role:
Donaldson's is currently recruiting for a receptionist to join our dedicated team. The role will involve working across all of our surgeries providing reception cover where required.
This is a great opportunity for someone who wants to be part of a growing organisation who can provide a high standard of customer service and clinical care. You will need to be a highly motivated individual, able to work in a fast-paced environment and be able to promote animal welfare. It is important that you have strong communication skills with passion for providing the best customer care experience to reflect Donaldson's excellent reputation.
We offer a number of benefits and actively encourage learning & development, giving opportunities to attend training both in-house & externally. You will be expected to take ownership for your learning and be committed to contribute to improving our standards.
If you have proven experience in a similar role and or simply have the drive, enthusiasm and ambition to be a part of a forward-thinking company, this is the job for you.
Main duties will include:
* Prompt efficient answering of calls
* Greeting of clients on arrival.
* Arrange appointments, register clients and pets, invoices, process payments.
* Liaise with clients book follow up appointments and ensure payments are made
* Ensure the smooth running of appointments and admissions for vets/nurses.
* Monitor client flow from check in to discharge.
* Assess the urgency of a pet's condition when booking emergency appointments -with guidance.
* Give advice on nurse/vet clinics, cost of treatments, insurance and payments.
* Take excess payments for insured clients, check complete forms before the client leaves
* Ethically promote the (VIP) pet health care plan, pet insurance
* Answer basic questions on practice policy, e.g. neutering, vaccinations and pre - op
* Develop preventative health care knowledge in line with practice protocols, eg. flea and worm treatment, vaccination and diet.
* To be familiar with GDPR
* Resolve or assist with complaints or queries
* General clerical duties filing, photocopying, emailing and scanning.
* Maintain high standards of cleanliness and hygiene in reception, waiting areas, consulting rooms, client toilets, including restocking supplies. Cleaning duties involve a hands-on, active approach.
About You:
Job Specific:
* Proven experience in a similar role ideal but not essential
* Strong demonstrable IT skills
* Experience with computer management systems
* A driving licence is required
Core Skills:
* Experienced, confident using a wide range of digital tools/systems to support daily tasks, communication, problem-solving
* Ability to quickly adapt to new technologies and work efficiently in a digital environment is essential
* Attention to detail and good communication skills are essential to this role.
* Ability to handle challenging customers
* Patience to remain calm in stressful situations
* Sound, interpersonal approach
Personal Qualities:
* The company operates within a dynamic and fast paced environment; to thrive you will need to be friendly, approachable, flexible, highly motivated with excellent communication skills
* Committed to learning new skills
* A 'can do' attitude with a team working ethic and ability to deliver
Benefits:
- Salary Sacrifice
- Pension
- Company Sick Pay
- Enhanced maternity pay
- CPD allowance & support
- EAP
- Staff Discount
- Cycle to work
- Training programme
Please Note:
Bluetownonline are advertising this role on behalf of the company Donaldson's Vets.
When applying you should provide a covering letter.
All candidates must be currently eligible to both live and work in the United Kingdom.
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience and relevant job titles of: Receptionist, Medical Receptionist, Customer Service, Administrator, Administrative Assistant, Customer Care, Customer Support, Client Service, Front of House, Vets Receptionist, Vets Administrator may also be considered for this role
Salary description
£12.71 - £13.52 per hour