Sales Support Manager

This Oxfordshire based business is a fast growing technical consultancy and software house, supporting global customers in the scientific, chemical and life sciences industries.

As part of their next stage of growth, they are looking for a Sales Support Manager to help deliver an end-to-end customer support strategy, as well as provide team leadership.

The Sales Support & Operations Manager is a key middle-management role responsible for leading and optimising this company’s sales support infrastructure and pre-sales operations. The role ensures efficient, high-quality support to Business Development activities, enabling revenue growth, operational excellence, and a consistent client experience.

Leading a team of six (Sales Support, BDRs, and Pre-Sales Solutions Consultants), the role acts as a critical link between Business Development, Marketing, Scientific/Regulatory teams, and Project Management, ensuring alignment across the commercial lifecycle.

Responsibilities

Team Leadership & Development

· Lead, manage, and develop a high-performing team of Sales Support, Business Development Representatives and Pre-Sales Solutions Consultants.

· Set clear objectives, KPIs, and development plans aligned to company strategy

· Foster a collaborative, accountable, and customer-focused team culture

· Provide coaching and support to enhance commercial awareness and technical understanding

Sales Operations & Process Excellence

· Design, implement, and continuously improve sales support processes, tools, and workflows

· Ensure efficient management of the sales pipeline, from lead qualification through to proposal submission

· Oversee CRM data integrity, reporting, and performance tracking

· Drive consistency and quality in proposals, quotations, and client communications

· Support resource planning and prioritisation across pre-sales activities

Skills

Essential:

· Proven experience in sales operations, commercial support, or similar role. Must have dealt with mid-large enterprise customers with complex needs and contracts.

· Experience managing or leading teams

· Strong organisational and process improvement skills

· Excellent communication and stakeholder management abilities

· Experience working with CRM systems and sales reporting tools

· Ability to work effectively in a technical, consultancy, or B2B environment

Highly Desirable:

· Experience in scientific, regulatory, or chemical-related industries

· Familiarity with SaaS or digital platform-based solutions

· Experience supporting complex, consultative sales processes · Understanding of global regulatory or compliance environments

Personal Attributes

· Highly organised and detail-oriented

· Commercially aware with a proactive mindset

· Collaborative and able to influence across functions

· Comfortable working in a fast-paced, evolving environment

· Committed to quality, accuracy, and continuous improvement