Location: Bradford, Hybrid (Tuesday, Wednesday & Thursday)
Salary: £29,657 per annum, pro rata
Contract: 6 month Fixed Term Contract
Hours: 35 hours per week, Monday – Friday between 8am and 5pm
Thousands of families rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything we do. For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
We’re looking for a passionate person to join our Allocations and Lettings team in Bradford as a Lettings Coordinator. You’ll be at the heart of our mission – marketing Accent’s homes and guiding customers through the journey of moving in. Working within a specialist national lettings team, you’ll collaborate with Local Authority partners to ensure properties are advertised fairly, transparently and in line with legislation.
You’ll support customers throughout the application process, keep them informed, assess eligibility and help them access support where needed. This is a fast-paced, rewarding role where no two days are the same. You’ll need resilience for the conversations that don’t lead to sign‑ups, and great organisational skills to keep things moving because every empty property is an opportunity to change someone’s life.
If you’re ready to combine customer care with problem-solving in a role that truly makes a difference, we’d love to hear from you.
Salary: The salary for this post is £29,657 per annum, pro rata for applicants who fully meet the requirements. If you’re still developing some of the skills, you can start 5% or 10% below the spot rate, with support and progression to reach the full amount.
About you
Experience in lettings or allocations, with strong knowledge of legislation
Proven ability to build successful relationships with external partners
Strong written and verbal communication skills
Intermediate to advanced MS Office and business software skills
Excellent organisation and ability to manage deadlines
Strong record‑keeping skills and GDPR awareness
CIH Level 3 Certificate in Housing Practice or equivalent, or willingness to work towards it
Lettings Coordinator Interviews
We want your candidate experience to reflect who we are – a place to grow, thrive and be you.
Stage 1: A Place to Connect
A call with the hiring manager to learn more about the role and your experience.
Planned date: 24th March via Teams.
Stage 2: A Place to Show Your Strengths
A role‑related assessment and behavioural interview, plus a Customer Service Questionnaire completed in advance.
Planned date: 1st May at our Bradford office.
Pre‑employment checks, including DBS and social media screening, apply before an offer is confirmed.
A place to build a future
Here, you’ll have the opportunity to learn new skills, work collaboratively and take your career in different directions. We support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata), your birthday off, the option to purchase additional leave, a cash health plan, gym discounts and a volunteer day.
You’ll also have access to Defined Contribution and Defined Benefit pension schemes via salary sacrifice, plus life assurance at three times your salary.
If you require reasonable adjustments during our recruitment process, please let us know.
Please don’t delay in submitting your application. Roles may close early where urgent or where we receive high volumes of applications.
Candidates must have current eligibility to live and work in the UK. Accent does not hold a sponsorship licence.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs.
You may have experience in the following: Lettings Officer, Allocations Officer, Housing Coordinator, Tenancy Coordinator, Housing Officer, Lettings Administrator, Property Lettings Coordinator, Housing Support Officer, Social Housing Officer, Customer Services Housing Officer, Estates Coordinator, Housing Assistant, Property Allocations Coordinator.
REF-(Apply online only)
Salary description
£29657.00 - £29657.00 per year