Internal Account Manager

Location: Hampshire
Salary: Up to £35K
Hours: Hybrid working - Requirement to work in the office at least 2 days per month. Initial training provided. Working hours 8.00am - 4.30pm.
Benefits: BUPA Healthcare, 4x Life Assurance, Eye care vouchers, 22 days holiday increasing by 1 additional day per year of service at (phone number removed) years up to 27 days, free parking
Aspire Jobs are working exclusively with our client, who are a well-established global business, who are now looking for an additional member to join their team as an Internal Account Manager.
The Internal Account Manager role is a mix of administration and upselling. Eventually you will have your own client base to manage and will be responsible for quoting and selling parts to your clients as well as assisting other clients as and when required. You will also send Purchase Order requests and update them with shipping details etc.
The successful Internal Account Manager will have:
* Aerospace aftermarket experience (understanding of the maintenance, repair, overhaul services, upgrades and support side of the aerospace industry)
* Knowledge of Quantum software is essential
* Consumables and expendables experience is beneficial but not essential
* 2-3 years of experience as a Sales Associate or Sales Executive
* Working knowledge of Microsoft Office (Excel, Word, Outlook)
* Excellent verbal and written communication skills
* Ability to hit the ground running, multitask and work under pressure with accuracy
* Ability to demonstrate strong customer service attitude and demeanor
* Strong attention to detail
* Multilingual is a plus
The successful Internal Account Manager is responsible for the following:
* Processing customer orders
* Preparing and issuing customer quotations via email and telephone
* Being able to upsell
* Selecting the correct stock in accordance with quotes raised and customer needs
* Liaising with the credit control department regarding account status
* Liaising with the purchasing team regarding lead times and updating customers with any changes in the order status
* Handling shipments
* Working with the rest of the sales team to achieve monthly KPI’s
* Ensuring a high standard of customer service is achieved
* Building good working relationships with customers
* Ensuring incoming calls are answered promptly and redirected as necessary
* Providing customers with the technical information required
* Identifying opportunities to extend the companies support to new and existing customers
* Participating in continuous improvement opportunities, in particular suggesting changes to internal processes which will increase efficiency and/or the level of service to customers