Location: Birmingham - Hybrid - 2 days WFH and 3 days office
Job Type: Full-time
About the Role
My client a growing B2B Technology distributor based in Birmingham are looking for a highly organised and proactive Logistics & Purchasing Assistant to support smooth day to day operations across logistics, purchasing, customer service, and supplier management.
In this role, you'll be a key link between customers, suppliers, couriers, and internal teams - helping to keep operations on track, documents accurate, and queries resolved efficiently.
If you thrive in a fast-paced environment, enjoy problem solving, and have excellent communication skills, this is a great opportunity to develop within a busy and collaborative operations team.
Key Responsibilities
* Manage the customer returns inbox and process all new and existing returns
* Arrange collections, complete customs documentation, provide customer updates, and issue credit notes
* Track and follow up on outstanding returns to ensure timely completion
* Process and monitor direct orders and maintain accurate tracking information
* Raise supplier returns and liaise with vendors regarding next steps
* Handle vendor RMA and warranty enquiries
* Log and follow up on courier issues, including LOAs, tracers, and exceptions
* Collaborate with internal departments to resolve issues quickly and professionally
* Respond to customer and vendor enquiries via phone and email
* Organise, manage, and chase demo stock returns
* Support logistics activities including imports/exports, booking deliveries, raising claims, and completing customs declarations
* Conduct supplier searches for indirect vendors
* Raise and manage back to back purchase orders
* Provide stock availability information across all product categories
* Offer administrative support to buyers, including managing ETAs, raising bids/deal registrations, and general operational tasks
Skills & Experience
* Understanding of logistics and supply chain processes (orders, returns, deliveries, imports/exports)
* Familiarity with customer service principles
* Experience using IMS, CRM systems, and Microsoft Office
* Awareness of procurement and purchasing processe
* Strong administrative skills and ability to manage documentation accurately
* Excellent written and verbal communication skills
* Ability to navigate multiple systems confidently
* Strong organisational skills with the ability to prioritise effectively
* Proactive and able to take ownership of tasks
* High attention to detail
* Strong problem solving abilities
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Salary description
£28000.00 - £30000.00 per year