We are seeking a motivated and enthusiastic Customer Service Advisor to join our client's growing team based in Warrington.
This is a permanent position.
The rate of pay is £25,000 per annum.
This is a full-time role working, Monday to Friday, and the hours of work are:
- 9am to 5pm
Ideally, you will live within 10 miles of WA1 4RQ and be able to drive.
Your Time at Work
As a Customer Service Advisor, you will be the first point of contact for our customers, ensuring every interaction is handled professionally, efficiently, and with care. You will manage customer queries via phone, email, and live chat, while working closely with other departments to resolve issues and improve the customer experience. Key Responsibilities:
- Responding promptly and professionally to customer enquiries.
- Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
- Resolving customer issues efficiently and empathetically.
- Maintaining accurate records of customer interactions using CRM systems (Creatio CRM)
- Liaising with internal teams to follow up on customer requests.
- Identifying opportunities to improve customer service processes.
- Ensuring compliance with company policies and data protection regulations.
Our Perfect Worker
What We're Looking For:
- Full clean driving license and transport
- Previous proven experience in a customer service or contact centre environment
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and a calm, patient manner.
- Competent IT skills, including MS Office and CRM systems Creatio CRM
- Ability to multitask, prioritise workload, and work independently.
- A positive attitude and willingness to learn.
Key Information and Benefits
- Earn £25,000 per annum
- Full-time
- Temp to perm opportunity
- Free car parking on site
Job Ref: 1BUNZLHC
About Staffline
Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
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Salary description
£25000.00 - £25000.00 per year