Resident Liaison Officer

Vanbrugh Group are currently assisting one of our main contractor clients to recruit a Resident Liaison Officer (RLO) into their business.
The company are a leading and highly respected local authority refurbishment contractor operating in the Kent region. Following continued expansion through repeat business they have been successful in securing long term, guaranteed work in the Canterbury and surrounding areas.
The works form part of the SHDF (Social Housing Decarbonisation Fund) and primarily involve energy efficiency measures such as improving insulation, installing heat pumps, and solar panels in order to improve energy efficiency and reduce carbon emissions in social housing properties.
Working as a Resident Liaison Officer (RLO) for the company you will be the point of contact for residents whilst work is being undertaken to their homes. Communication is of paramount importance in this role, ensuring clear and efficient liaison between residents and the site construction teams.
To succeed in the role you will need to be highly motivated, organised and have a positive mindset. A background in customer service and resident liaison/ satisfaction would be a distinct advantage.
This is an extremely rewarding and challenging role and an opportunity to be working as part of a successful site team who support and guide each other whilst delivering projects in an efficient manner.
Key Skills:
Must have working experience of a customer services environment, ideally with a housing association, construction or maintenance organisation.
Must have good experience of working autonomously in a busy environment and delivering to strict deadlines
Good organisational, scheduling and planning skills
Good interpersonal skills; must enjoy working with people on a personal level, and be approachable, tactful and diplomatic.
Good communication skills; must be able to communicate very confidently both verbally and in writing
Ability to work on your own initiative, and as part of a team
If you are interested in joining a business with excellent staff retention and an unrivalled track record in developing careers then please feel free to get in touch